Dolby.io experienced a major incident on June 13, 2023 affecting Enhance Service and Developer Portal and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:56 PM UTC
AWS Lambda is having an outage in us-east-1, which impacts authentication for MAPI services.
- investigating Jun 13, 2023, 07:58 PM UTC
AWS Lambda service is having issues in us-east-1 which impacts authentication for MAPI services.
- investigating Jun 13, 2023, 08:01 PM UTC
AWS Lambda service is having issues in us-east-1 which impacts some functionality in the dashboard as well as authentication for Media API services. New account signups will not be created; any new accounts created during this time will be automatically recovered once the dashboard recovers from this incident. New apps cannot be created or deleted in the dashboard. Existing apps are not affected.
- investigating Jun 13, 2023, 08:45 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 13, 2023, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2023, 11:19 PM UTC
This incident has been resolved.