Dolby.io incident

publishing failure and viewer not live failures

Critical Resolved View vendor source →

Dolby.io experienced a critical incident on June 20, 2024 affecting US Eastern Region (IAD-1), United States and US Western Region (PHX-1), United States and 1 more component, lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 12:41 AM UTC
Resolved
Jun 20, 2024, 06:08 AM UTC
Duration
5h 26m
Detected by Pingoru
Jun 20, 2024, 12:41 AM UTC

Affected components

US Eastern Region (IAD-1), United StatesUS Western Region (PHX-1), United StatesLondon (LON-1), United KingdomFrankfurt (FRA-1), GermanySingapore (SGP-1)Sydney (SYD-1), AustraliaSão Paulo (SAO-1), Brazil

Update timeline

  1. investigating Jun 20, 2024, 01:48 AM UTC

    Publishing in the Singapore datacenter is currently unavailable. Customers will see an error message "No media servers available..." when attempting to publish to SPG. Viewing of streams in Ashburn, Frankfurt, London, Phoenix, Sao Paulo, and Sydney is currently not available. Viewers attempting to view streams in those regions will see that the stream is "not live". Streams running before this incident began are unaffected.

  2. investigating Jun 20, 2024, 01:54 AM UTC

    Viewing in all regions is now operational. Publishing to the SPG datacenter is still not available.

  3. monitoring Jun 20, 2024, 04:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 20, 2024, 06:08 AM UTC

    This incident has been resolved.