Dolby.io incident

Degraded service in LON datacenter

Major Resolved View vendor source →

Dolby.io experienced a major incident on August 15, 2024 affecting US Eastern Region (IAD-1), United States and London (LON-1), United Kingdom and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 08:18 AM UTC
Resolved
Aug 15, 2024, 11:59 AM UTC
Duration
3h 40m
Detected by Pingoru
Aug 15, 2024, 08:18 AM UTC

Affected components

US Eastern Region (IAD-1), United StatesLondon (LON-1), United KingdomAmsterdam (AMS-1), Netherlands

Update timeline

  1. investigating Aug 15, 2024, 08:18 AM UTC

    We are currently experiencing higher than normal response times and packetloss in the LON datacenter. We are still investigating the issue.

  2. investigating Aug 15, 2024, 08:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 15, 2024, 09:07 AM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 15, 2024, 09:08 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Aug 15, 2024, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 15, 2024, 11:59 AM UTC

    This incident has been resolved.