Docraptor experienced a major incident on January 1, 2025 affecting Service, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Service
Update timeline
- investigating Jan 01, 2025, 08:15 AM UTC
Our monitoring has alerted us to a potential issue. We are currently investigating and will update this status as we learn more.
- resolved Jan 01, 2025, 09:08 AM UTC
Our billing platform had an issue causing some users to see an "Over document limit" error. This has been resolved.