Docparser experienced a notice incident on November 15, 2017, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 15, 2017, 08:33 AM UTC
We received notifications from a couple of customers that documents randomly get stuck in the parsing queue. It seems like the documents are getting parsed (data is extracted), but the status is not updated accordingly.
- identified Nov 15, 2017, 09:32 AM UTC
We identified the root cause for this issue. This issue affects all parsers which are using a "Merge Fields' parsing rule. A fix will be deployed in the coming minutes.
- monitoring Nov 15, 2017, 09:37 AM UTC
A fix was deployed and we are currently monitoring if everything is working again as expected.
- resolved Nov 15, 2017, 10:03 AM UTC
We were monitoring the system for one hour and everything seems to work as expected.