Docparser incident

Import lag with Dropbox, Box, and Google Drive uploads

Docparser experienced a minor incident on September 11, 2019 affecting Webhook Integrations, lasting 11d 22h. The incident has been resolved; the full update timeline is below.

Started: Sep 11, 2019, 01:27 PM UTC
Resolved: Sep 23, 2019, 11:51 AM UTC
Duration: 11d 22h
Detected by Pingoru: Sep 11, 2019, 01:27 PM UTC

Affected components

Webhook Integrations

Update timeline

investigating Sep 11, 2019, 01:27 PM UTC

We are currently investigating an issue with our Dropbox, Box and Google Drive API upload integrations. We are aware of some documents being uploaded multiple times causing duplicates, and will issue credits to offset these extra documents uploaded on request.
resolved Sep 23, 2019, 11:51 AM UTC

This incident has been resolved as of 0750EST, users may now activate their Dropbox and Google Drive cloud upload integrations.