Docparser incident

Integration queue delays

Notice Resolved View vendor source →

Docparser experienced a notice incident on January 16, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2020, 12:40 PM UTC
Resolved
Jan 15, 2020, 01:00 AM UTC
Duration
—
Detected by Pingoru
Jan 16, 2020, 12:40 PM UTC

Update timeline

  1. resolved Jan 16, 2020, 12:40 PM UTC

    Due to a server load related issue, customer webhooks began to queue around 2100EST 01/14. The cause was discovered and remedied so that the same incident won't happen again. The queue was fully resolved at around 1200EST 01/15. Customer alerting on this incident was poor and we pledge to be more vigilant in reporting issues to keep our customers informed. Apologies for the trouble!