Docparser incident

AWS outage caused documents to be stuck in queue

Notice Resolved View vendor source →

Docparser experienced a notice incident on April 17, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2020, 07:00 AM UTC
Resolved
Apr 17, 2020, 07:00 AM UTC
Duration
—
Detected by Pingoru
Apr 17, 2020, 07:00 AM UTC

Update timeline

  1. resolved Apr 27, 2020, 05:18 PM UTC

    Around 0300PST, Amazon Web Services reported an issue with increased error rates in a queue that we use (Amazon Simple Queue Service - N. Virginia) which caused documents to be stuck in processing. AWS reported the problem resolved around 3 hours. After this time our team manually pushed through any emails still stuck, and have made repairs to the system so for future outages, documents will automatically be processed after resolution. You can follow Docparser's status here and on the AWS dashboard, as well as the RSS for the queue we use: https://status.aws.amazon.com/ https://status.aws.amazon.com/rss/sqs-us-east-1.rss