Docparser incident

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Minor Resolved View vendor source →

Docparser experienced a minor incident on April 28, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2020, 05:48 PM UTC
Resolved
Apr 27, 2020, 01:00 PM UTC
Duration
—
Detected by Pingoru
Apr 28, 2020, 05:48 PM UTC

Update timeline

  1. resolved Apr 28, 2020, 05:48 PM UTC

    After releasing our free subscription model, an unexpected error in our code caused documents to not be imported properly. Documents that were uploaded between 0910-1015 EST on April 17th may have been stuck in a parser's Imports Queue - these documents will need to be re-uploaded. Once re-uploaded you can manually delete any remaining documents in your Import Queue.