Docparser incident

Intermittent upload failure with Dropbox, Box, and Google Drive uploads

Major Resolved View vendor source →

Docparser experienced a major incident on January 20, 2020 affecting Webhook Integrations, lasting 118d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2020, 03:40 PM UTC
Resolved
May 18, 2020, 03:34 PM UTC
Duration
118d 23h
Detected by Pingoru
Jan 20, 2020, 03:40 PM UTC

Affected components

Webhook Integrations

Update timeline

  1. investigating Jan 20, 2020, 03:40 PM UTC

    We are currently investigating an issue with our Dropbox, Box, and Google Drive cloud upload integrations wherein not all files are being imported when checking a folder. We are still collecting more information on this issue and will follow up with an update as soon as one is available.

  2. monitoring May 15, 2020, 01:54 PM UTC

    A fix has been implemented for our Google Drive integration and we are monitoring results. Please reach out with any issues with Google Drive import to [email protected]

  3. resolved May 18, 2020, 03:34 PM UTC

    This incident has been resolved - our Google Drive integration has full functionality. Please reach out with any issues with Google Drive import to [email protected]