Docparser incident

Processing problems after server upgrades

Major Resolved View vendor source →

Docparser experienced a major incident on September 17, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 03:00 AM UTC
Resolved
Sep 17, 2021, 03:00 AM UTC
Duration
—
Detected by Pingoru
Sep 17, 2021, 03:00 AM UTC

Update timeline

  1. resolved Sep 17, 2021, 04:19 PM UTC

    From 2300EDT 09/16 to 0500EDT 09/17, there was an issue with our database updating after a server upgrade that caused documents to get stuck and/or not be received by our system. We've resolved the issue and are taking steps to make sure this doesn't happen in the future.