Docparser incident

Servers under maintenance

Major Resolved View vendor source →

Docparser experienced a major incident on September 3, 2022 affecting Docparser Application and HTTP REST API and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2022, 02:27 PM UTC
Resolved
Sep 03, 2022, 02:54 PM UTC
Duration
26m
Detected by Pingoru
Sep 03, 2022, 02:27 PM UTC

Affected components

Docparser ApplicationHTTP REST APIWebhook IntegrationsEmail Reception ServerAWS ec2-us-east-1AWS rds-us-east-1AWS sqs-us-east-1AWS s3-sa-east-1

Update timeline

  1. identified Sep 03, 2022, 02:27 PM UTC

    We will be performing maintenance on our servers on Saturday, September 3, 2022 - 10AM EDT (2 Hours) If you are using one of our outbound integrations, your webhooks will fail during these periods. You will need to retry these failed webhooks in order for us to send your data out afterward.

  2. resolved Sep 03, 2022, 02:54 PM UTC

    Servers are up and running again after finishing maintenance tasks. If you are using one of our outbound integrations, your webhooks failed during these periods. You will need to retry these failed webhooks in order for us to send your data out afterward.