Docparser incident
Delays in documents processing through queues
Docparser experienced a major incident on February 14, 2023 affecting Docparser Application and HTTP REST API, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2023, 08:31 PM UTC
We are investigating an issue with documents taking a longer than usual time to process through the import queue. All documents in queues will be automatically processed when the queues have died down, though this is not happening as quickly as we would like. We are still investigating and will update this page with any changes.
- identified Feb 14, 2023, 09:24 PM UTC
The issue has been identified and our engineers are working towards a solution.
- monitoring Feb 14, 2023, 09:27 PM UTC
Processing and importing times have resided at normal levels and we are monitoring the results.
- resolved Feb 14, 2023, 09:41 PM UTC
The issue has been fully resolved and this incident will be updated with a postmortem in the next few days.