Temporary Disruption in Email Receiving Services

Update timeline

1. resolved Mar 12, 2024, 04:16 PM UTC

   We regret to inform you that there was a disruption in our ability to receive documents via email. The incident occurred from 12:34:03 (UTC) to 12:55:27 (UTC). Emails sent during this period were not received by our servers due to an internal server issue. Regrettably, the error logs did not capture the emails rejected by the server. Our engineering team worked diligently to rectify the issue and recover any affected emails. However, we have personally contacted all affected users and kindly request you to resend any emails sent during the mentioned duration. We apologize for any inconvenience this may have caused and appreciate your understanding.