Docparser experienced a notice incident on April 2, 2024 affecting Docparser Application, lasting 12h. The incident has been resolved; the full update timeline is below.
Affected components
Docparser Application
Update timeline
- investigating Mar 31, 2024, 07:39 AM UTC
We are currently investigating working on resolving an issue with our MFA provider. If you use MFA to log in to Docparser, kindly contact support, who can assist you. Meanwhile, out team is working on resolving the issue with no compromise on security of your accounts.
- investigating Mar 31, 2024, 07:40 AM UTC
We are continuing to investigate this issue.
- resolved Apr 03, 2024, 06:00 AM UTC
The issue has been resolved. MFA has been re-activated.