Docparser experienced a minor incident on January 7, 2018, lasting 11h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 07, 2018, 10:54 PM UTC
We are seeing documents which show up as blank pages after preprocessing for OCR. It seems that this error occurs randomly as some documents are getting processed correctly when uploading them again to Docparser.
- identified Jan 08, 2018, 12:24 AM UTC
We identified the source of the issue. It appears that the OCR engine we are using is randomly losing documents. We are working on fixing this issue right now.
- monitoring Jan 08, 2018, 01:06 AM UTC
We deployed a temporary fix to the problem and are currently monitoring the system.
- identified Jan 08, 2018, 09:43 AM UTC
The root cause for the OCR issue is getting solved right now and a new version will be deployed asap.
- resolved Jan 08, 2018, 10:32 AM UTC
The issue is resolved! Please excuse any inconvenience caused by this.