Docparser incident

Delayed Import

Notice Resolved View vendor source →

Docparser experienced a notice incident on February 6, 2018, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2018, 11:24 PM UTC
Resolved
Feb 07, 2018, 12:02 AM UTC
Duration
37m
Detected by Pingoru
Feb 06, 2018, 11:24 PM UTC

Update timeline

  1. investigating Feb 06, 2018, 11:24 PM UTC

    We are currently seeing delayed import times for certain documents.

  2. identified Feb 06, 2018, 11:46 PM UTC

    We identified and resolved the issue. One of our worker nodes was not importing any files into the Docparser system.

  3. monitoring Feb 06, 2018, 11:46 PM UTC

    We are monitoring the situation.

  4. resolved Feb 07, 2018, 12:02 AM UTC

    This issue has been resolved and we are back on normal import speed. Please excuse the trouble caused.