Docparser incident
File downloads, uploads, API affected by 503 server error
Docparser experienced a major incident on April 29, 2020 affecting Docparser Application and HTTP REST API and 1 more component, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2020, 11:44 AM UTC
We are urgently investigating why file uploads, file downloads, and our API interface are unexpectedly returning errors and will have an update shortly.
- investigating Apr 29, 2020, 01:09 PM UTC
We have restarted our servers which has restored full functionality to the app - we are still investigating root causes and preventative measures. Customers can now interact with our API, upload files and download parsed data without issue. If you are still receiving 503 errors or having trouble with the app please reach out to [email protected]
- resolved Apr 30, 2020, 06:53 PM UTC
We have taken measures to make sure this problem does not happen again: Server monitoring has been bolstered to account for this issue so action is taken before an outage Server configuration has been updated so servers refresh when a new release is merged live If you have any questions or continue to have trouble accessing the app please reach out to [email protected]