Docparser incident

Parsed data stuck in integrations queue

Minor Resolved View vendor source →

Docparser experienced a minor incident on March 25, 2021 affecting Webhook Integrations, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2021, 03:39 PM UTC
Resolved
Mar 25, 2021, 04:48 PM UTC
Duration
1h 9m
Detected by Pingoru
Mar 25, 2021, 03:39 PM UTC

Affected components

Webhook Integrations

Update timeline

  1. identified Mar 25, 2021, 03:39 PM UTC

    Around 1200UTC, we identified that customer parsed data is being held in the integrations queue. The problem has been identified and a fix is currently being implemented.

  2. monitoring Mar 25, 2021, 03:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2021, 04:48 PM UTC

    This incident has been resolved and normal service has been restored.