Docparser experienced a minor incident on September 6, 2024 affecting Docparser Application, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2024, 03:33 PM UTC
We regret to inform you that we are having an issue with OCR using Tesseract. We are actively working on resolving the issue. We will provide you with continued updates here. This issue appears to be affecting OCR in languages other than English at this time.
- identified Sep 06, 2024, 04:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 06, 2024, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 06, 2024, 05:54 PM UTC
This incident has been resolved, and the OCR services are now available. Affected parsers: Only parsers using Tesseract as an OCR to process documents in languages other than English. We thank you for your patience and support while we worked on a resolution, and we sincerely apologize for any inconvenience it may have caused.