Docparser incident

API Upload Issue: Some documents are not parsing on the first attempt, returning an "Unsupported Document Type" error.

Notice Resolved View vendor source →

Docparser experienced a notice incident on September 13, 2024 affecting HTTP REST API, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 11:48 AM UTC
Resolved
Sep 13, 2024, 01:50 PM UTC
Duration
2h 1m
Detected by Pingoru
Sep 13, 2024, 11:48 AM UTC

Affected components

HTTP REST API

Update timeline

  1. investigating Sep 13, 2024, 11:48 AM UTC

    Our team is investigating the issue and working on a resolution.

  2. investigating Sep 13, 2024, 11:49 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 13, 2024, 06:07 PM UTC

    This incident has been resolved.