Docparser experienced a major incident on November 11, 2024 affecting Docparser Application and HTTP REST API, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Docparser ApplicationHTTP REST API
Update timeline
- investigating Nov 11, 2024, 05:28 PM UTC
We are currently experiencing an issue where files are stuck in the import queue due to a failure in our autoscaling groups for file preprocessing. Our engineering team is actively working to resolve this as soon as possible to ensure files are processed promptly. We apologize for any inconvenience this may be causing and appreciate your patience as we address the issue. We will provide further updates as soon as we have more information. Thank you for your understanding.
- resolved Nov 11, 2024, 06:08 PM UTC
This incident has been resolved.