Google Assets – Delays in Updates; Inventory and Bulk Remediation Unavailable

Update timeline

1. investigating Aug 12, 2025, 04:23 PM UTC

   Over the past 2 hours, we have been experiencing issues with ingesting google drive asset updates, loading the Google drive asset Inventory screen, and performing bulk remediations. The cause is an ongoing incident affecting the database service we use. Workflow event-based executions are operating normally. Once solved, all updates made during this period will be processed, and no data will be lost. Our team is actively monitoring the situation and will provide further updates as new information becomes available.

2. investigating Aug 12, 2025, 04:33 PM UTC

   We have identified that the issue is related to an incident reported by our database provider, which is experiencing failures when establishing connections to new pods in the us-east-1 region. More details can be found here: https://statuspage.incident.io/clickhousecloud/incidents/01K2FF662XXR72MXSHGZ1DG1T2#updates We continue to monitor the situation closely and will provide further updates as they become available.

3. investigating Aug 12, 2025, 05:09 PM UTC

   Following the resolution of the database service incident, inventory screens and bulk remediation functionality have been fully restored. We are currently processing the asset updates that were delayed during the incident. This issue will be closed shortly.

4. investigating Aug 12, 2025, 06:00 PM UTC

   Asset updates have been successfully completed, with no data loss observed.

5. resolved Aug 12, 2025, 06:11 PM UTC

   This incident has been resolved.