DoControl incident

Delay in incoming box events

Minor Resolved View vendor source →

DoControl experienced a minor incident on January 11, 2023 affecting Box Webhooks, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2023, 08:50 PM UTC
Resolved
Jan 11, 2023, 09:08 PM UTC
Duration
18m
Detected by Pingoru
Jan 11, 2023, 08:50 PM UTC

Affected components

Box Webhooks

Update timeline

  1. investigating Jan 11, 2023, 08:50 PM UTC

    We are seeing delay in incoming Box events, next update in 15 mins

  2. monitoring Jan 11, 2023, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 11, 2023, 09:08 PM UTC

    There is a 3-hour delay in the processing of new events but no data loss. We are now backfilling those events right now and still monitoring for issues.