DocNetwork experienced a major incident on April 12, 2021 affecting Transactions, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2021, 05:23 PM UTC
We're seeing elevated error rates from our Payment Processor. We've begun investigating and will provide more information as it becomes available.
- investigating Apr 12, 2021, 05:57 PM UTC
While we are still processing some transactions, we're seeing a substantial increase in errors. We're collaborating with our Payment Processor on our investigation and are actively working to resolve the issue.
- investigating Apr 12, 2021, 06:42 PM UTC
Transaction error rates have exceeded 90%. We're upgrading the severity of this incident accordingly. We continue to investigate.
- investigating Apr 12, 2021, 08:00 PM UTC
Error Rates have declined significantly. Our Payment Processor hasn't yet updated us regarding the source of the problem, but this is an encouraging signal and we continue to work with them.
- monitoring Apr 12, 2021, 08:12 PM UTC
Our Payment Processor has identified and implemented a fix. Error rates have returned to normal, but we'll continue monitoring.
- resolved Apr 12, 2021, 09:44 PM UTC
Error rates remain normal. All systems are stable and fully operational.