DocNetwork experienced a major incident on April 13, 2021 affecting Transactions, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Transactions
Update timeline
- investigating Apr 13, 2021, 11:28 AM UTC
We're once again seeing elevated error rates on Credit Card transactions ACH payments seem unaffected. We've reached out to our Payment Processor and will continue to work with them to resolve the issue.
- identified Apr 13, 2021, 12:34 PM UTC
Our Payment Processor has identified the problem and is implementing a fix now. Error rates are falling.
- identified Apr 13, 2021, 12:35 PM UTC
Error rates for credit cards are falling and transactions appear to be processing normally.
- monitoring Apr 13, 2021, 12:42 PM UTC
Error rates have returned to normal; all systems are operational. We'll continue to monitor closely.
- resolved Apr 13, 2021, 12:53 PM UTC
Transactions of all types are stable and operating normally.