DocNetwork incident

Blackbaud SKY Integration Degradation

Major Resolved View vendor source →

DocNetwork experienced a major incident on June 14, 2021 affecting Blackbaud (SKY API), lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2021, 03:44 PM UTC
Resolved
Jun 14, 2021, 05:49 PM UTC
Duration
2h 4m
Detected by Pingoru
Jun 14, 2021, 03:44 PM UTC

Affected components

Blackbaud (SKY API)

Update timeline

  1. investigating Jun 14, 2021, 03:44 PM UTC

    We're seeing elevated error rates for SSO via the Blackbaud SKY integration.

  2. monitoring Jun 14, 2021, 05:01 PM UTC

    Error rates have dropped to normal levels. We'll continue monitoring, but it seems that all systems are operational.

  3. resolved Jun 14, 2021, 05:49 PM UTC

    Error rates remain low. All systems are normal.