DocNetwork incident

Website and application unavailable due to DNS outage

Critical Resolved View vendor source →

DocNetwork experienced a critical incident on June 21, 2022 affecting Website and Application, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 07:00 AM UTC
Resolved
Jun 21, 2022, 07:43 AM UTC
Duration
43m
Detected by Pingoru
Jun 21, 2022, 07:00 AM UTC

Affected components

WebsiteApplication

Update timeline

  1. investigating Jun 21, 2022, 07:00 AM UTC

    Our service provider Cloudflare is currently experiencing a major outage. App and Website service will be restored once this is resolved. For updates, follow along here or at https://www.cloudflarestatus.com/

  2. identified Jun 21, 2022, 07:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 21, 2022, 07:16 AM UTC

    Cloudflare's fix is rolling out now. We're able to access CampDoc, but not SchoolDoc or the DocNetwork app at this time.

  4. identified Jun 21, 2022, 07:23 AM UTC

    We're now able to access CampDoc and SchoolDoc. The DocNetwork application remains unaccessible.

  5. resolved Jun 21, 2022, 07:43 AM UTC

    All applications are now accessible.