DocNetwork experienced a minor incident on August 12, 2022 affecting Application, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2022, 12:27 PM UTC
We're seeing an issue connecting with our service provider to enable several features. Using the application itself is working, but we're unable to generate reports, send notifications, upload documents, or perform imports.
- identified Aug 12, 2022, 12:28 PM UTC
We've identified the cause of the issue and are working on a fix now.
- identified Aug 12, 2022, 12:35 PM UTC
The fix has rolled out to all app servers. Most service has been restored. We're still seeing some issues with notifications, and continue to work on that problem.
- identified Aug 12, 2022, 12:38 PM UTC
The fix appears not to be taking. We've discovered why and will update our approach.
- identified Aug 12, 2022, 12:46 PM UTC
The updated fix is rolling out now.
- monitoring Aug 12, 2022, 12:50 PM UTC
Error rates are dropping now as the fix continues to roll out. Degraded services are intermittently available.
- monitoring Aug 12, 2022, 12:59 PM UTC
Error rates have returned to normal levels for the application. We're restoring service for legacy standard reports now.
- resolved Aug 12, 2022, 01:05 PM UTC
All services have been restored.