DocNetwork experienced a major incident on January 30, 2023 affecting Application and Transactions, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 30, 2023, 12:58 PM UTC
Registration payments are failing at this time due to an outage on the part of our payment processor. We are working with that processor to restore service as quickly as possible.
- identified Jan 30, 2023, 01:22 PM UTC
Our payment processing gateway has acknowledged the problem and is working on a fix. We do not have a resolution ETA at this time.
- identified Jan 30, 2023, 02:19 PM UTC
Our payment processing gateway continues to pursue a fix. We do not have a resolution ETA at this time.
- monitoring Jan 30, 2023, 02:50 PM UTC
Our payment processing gateway reports that the problem has been fixed. We see successful payments happening with registrations. We continue to monitor for payment errors.
- resolved Jan 30, 2023, 03:50 PM UTC
This incident has been resolved. Please let us know of any issues that you continue to see.