DocNetwork experienced a critical incident on April 26, 2023 affecting Transactions, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Transactions
Update timeline
- investigating Apr 26, 2023, 01:07 PM UTC
Payment transactions are not being processed. We're pursuing a solution now.
- monitoring Apr 26, 2023, 01:48 PM UTC
Our payment processor has implemented a fix and reports the incident is over. We continue to monitor payment capability.
- monitoring Apr 26, 2023, 01:48 PM UTC
This outage affected ONLY payment transactions processed through our site. Other functions of our application were unaffected.
- resolved Apr 26, 2023, 02:09 PM UTC
Payments continue to be handled correctly. This incident has been resolved.