DocNetwork incident

Logins failing

Critical Resolved View vendor source →

DocNetwork experienced a critical incident on October 11, 2023 affecting Application, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2023, 01:07 PM UTC
Resolved
Oct 11, 2023, 01:17 PM UTC
Duration
10m
Detected by Pingoru
Oct 11, 2023, 01:07 PM UTC

Affected components

Application

Update timeline

  1. identified Oct 11, 2023, 01:07 PM UTC

    Login attempts for CampDoc and SchoolDoc are currently failing. Our engineers see the cause of the problem and are pursuing a correction.

  2. monitoring Oct 11, 2023, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 11, 2023, 01:17 PM UTC

    This incident has been resolved. Logins are now functioning as expected.