DocNetwork incident

Some CSV Reports not completing

Minor Resolved View vendor source →

DocNetwork experienced a minor incident on April 10, 2024 affecting Application, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2024, 06:29 PM UTC
Resolved
Apr 10, 2024, 07:30 PM UTC
Duration
1h
Detected by Pingoru
Apr 10, 2024, 06:29 PM UTC

Affected components

Application

Update timeline

  1. identified Apr 10, 2024, 06:29 PM UTC

    A subset of our customers producing CSV reports will not see their reports complete. We have identified the problem and are deploying a solution now.

  2. monitoring Apr 10, 2024, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results. CSV reports are now being delivered as expected in our testing.

  3. resolved Apr 10, 2024, 07:30 PM UTC

    This incident has been resolved.