DocNetwork experienced a major incident on December 2, 2019 affecting Transactions, lasting 19h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Transactions
Update timeline
- identified Dec 02, 2019, 03:39 PM UTC
Our payment processing gateway is currently unavailable. Users may see increased errors when trying to register using credit cards or ACH. We have identified the issue and are working with our gateway on a resolution.
- resolved Dec 03, 2019, 11:38 AM UTC
The issue is now resolved. Our payment processing gateway had experienced issues with their DNS provider and migrated their DNS zones to an alternate provider. Registrations and payments using credit cards or ACH should no longer experience any errors.