DocNetwork experienced a major incident on January 23, 2020 affecting Transactions, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Transactions
Update timeline
- identified Jan 23, 2020, 06:40 PM UTC
Our payment processing gateway is currently unavailable. Users may see increased errors when trying to register and make payments using credit cards or ACH. We have identified the issue and are working with our gateway on a resolution.
- resolved Jan 23, 2020, 07:15 PM UTC
The issue appears resolved, and registrations and payments using credit cards or ACH should no longer experience any errors.