DocNetwork experienced a major incident on December 3, 2020 affecting Transactions, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2020, 06:29 PM UTC
We're currently experiencing problems with our Payment Processor Service. We're investigating and will continue publishing updates as we learn more.
- identified Dec 03, 2020, 06:45 PM UTC
We've identified the problem. Our Payment Processor is currently unable to process Credit Card transactions. ACH Payments are unaffected. We're currently working with our Service Provider to resolve the issue.
- monitoring Dec 03, 2020, 07:08 PM UTC
Our Payment Processor has implemented a potential solution for the problem. We're working with them to test it now.
- monitoring Dec 03, 2020, 07:13 PM UTC
Credit Card Payments are once again fully operational. We'll continue to monitor our Payment Pipeline to verify that we're back to full capacity.
- resolved Dec 03, 2020, 07:39 PM UTC
Monitoring shows that all transactions continue to process as expected. Our Payment Pipeline is fully restored.