DocNetwork experienced a minor incident on April 1, 2021 affecting Application, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- investigating Apr 01, 2021, 01:18 PM UTC
We've observed elevated error rates with our Blackbaud SKY integration. SSO appears to be down from our testing. We're investigating and will provide more information as it becomes available.
- monitoring Apr 01, 2021, 02:18 PM UTC
The issue appears to be resolved. We're able to use our Blackbaud test accounts normally. We'll continue to monitor our error rates over the next hour.
- resolved Apr 01, 2021, 04:26 PM UTC
Error rates have remained normal. All functionality continues to operate at 100%.