DocNetwork experienced a minor incident on June 3, 2021 affecting Blackbaud (SKY API), lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2021, 12:12 PM UTC
We're seeing elevated error rates from our Blackbaud SKY integration and are investigating the cause of the issue.
- identified Jun 03, 2021, 12:21 PM UTC
Blackbaud's Statuspage lists an ongoing incident (https://status.blackbaud.com/incidents/5gtpyxrtlxc8) with an unrelated product and Scheduled Maintenance on unrelated products (https://maintenance.blackbaud.com/incidents/bvrrh42v4ktq). We believe that the SKY API degradation comes from the same source, as the errors we're seeing are not internal.
- monitoring Jun 03, 2021, 12:32 PM UTC
Blackbaud has resolved the incident with Raiser's Edge, and we're beginning to see reduced error rates. We'll continue to monitor.
- resolved Jun 03, 2021, 01:21 PM UTC
We're no longer seeing elevated error rates. The issue appears to be resolved.