DocNetwork experienced a major incident on August 2, 2021 affecting Transactions, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Transactions
Update timeline
- investigating Aug 02, 2021, 04:15 PM UTC
We're seeing elevated rates of error responses from our payment processor. We've begun investigating. Some payments and refunds are still being processed, but he haven't been able to identify any patterns yet.
- investigating Aug 02, 2021, 06:04 PM UTC
We are continuing to investigate this issue.
- identified Aug 02, 2021, 06:04 PM UTC
Our payment processor has identified an what they believe is the cause of the problem and has implemented a stopgap.
- monitoring Aug 02, 2021, 06:27 PM UTC
Error rates have consistently dropped over the last hour. We continue to monitor the issue, but it seems resolved.
- resolved Aug 02, 2021, 07:10 PM UTC
This incident has been resolved.