DocNetwork experienced a minor incident on October 3, 2022 affecting Transactions, lasting 21h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 03, 2022, 03:57 PM UTC
Our payment processor has informed us that "First Data/Fiserv merchants may experience a service disruption for credit card processing." We'll provide updates as soon as we have them.
- monitoring Oct 03, 2022, 04:34 PM UTC
While we haven't received any additional updates from our payment processor, we are seeing lower error rates. We'll continue monitoring until we hear the issue has been resolved.
- monitoring Oct 03, 2022, 07:52 PM UTC
Latest update: "Some merchants may continue to experience intermittent connection issues. First Data is working to address the issue, but there is currently no available ETR. Since the issue is intermittent, please retry the transaction again after a few minutes."
- resolved Oct 04, 2022, 01:37 PM UTC
This incident has been resolved.