DocNetwork incident

CampDoc and SchoolDoc not successfully processing transactions

Critical Resolved View vendor source →

DocNetwork experienced a critical incident on May 21, 2024 affecting Transactions, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 06:47 PM UTC
Resolved
May 21, 2024, 07:24 PM UTC
Duration
37m
Detected by Pingoru
May 21, 2024, 06:47 PM UTC

Affected components

Transactions

Update timeline

  1. identified May 21, 2024, 06:47 PM UTC

    The CampDoc and SchoolDoc applications are not processing e-commerce transactions correctly at this time. We are in touch with our payments processor and seeking a solution.

  2. monitoring May 21, 2024, 07:18 PM UTC

    Payments are now being processed successfully through CampDoc and SchoolDoc. We'll continue to monitor our systems for problems.

  3. resolved May 21, 2024, 07:24 PM UTC

    This incident has been resolved.