DocNetwork experienced a critical incident on June 23, 2024 affecting Transactions, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Transactions
Update timeline
- investigating Jun 23, 2024, 03:54 PM UTC
CampDoc and SchoolDoc's payment processor is not current handling credit card or ACH transactions. They are aware of the problem and are investigating.
- investigating Jun 23, 2024, 04:56 PM UTC
Our payment processor is not current handling credit card or ACH transactions. Their engineers continue to investigate.
- monitoring Jun 23, 2024, 06:10 PM UTC
The problem has been addressed and credit card and ACH transactions are now being processed through CampDoc. We continue to monitor the solution.
- resolved Jun 23, 2024, 06:32 PM UTC
This incident has been resolved.