DocHub incident

Unable to import new documents

Major Resolved View vendor source →

DocHub experienced a major incident on August 9, 2021, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2021, 04:00 PM UTC
Resolved
Aug 09, 2021, 04:50 PM UTC
Duration
49m
Detected by Pingoru
Aug 09, 2021, 04:00 PM UTC

Update timeline

  1. investigating Aug 09, 2021, 04:00 PM UTC

    We are currently investigating issues with DocHub failing to load new imported documents.

  2. identified Aug 09, 2021, 04:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 09, 2021, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 09, 2021, 04:50 PM UTC

    This incident has been resolved.