DocEvent incident

Issues connecting, auto disconnecting (us-east-1, ap-southeast-2)

Minor Resolved View vendor source →

DocEvent experienced a minor incident on August 19, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2021, 02:39 AM UTC
Resolved
Aug 19, 2021, 02:39 AM UTC
Duration
—
Detected by Pingoru
Aug 19, 2021, 02:39 AM UTC

Update timeline

  1. resolved Aug 19, 2021, 02:39 AM UTC

    Type: Incident Duration: 13 minutes Affected Components: SFS, SFS Aug 19, 02:43:40 GMT+0 - Identified - It appears as if a recent patch caused us-east-1 and ap-southeast-2 regions to randomly disconnect users. We have identified the issue and are rolling out a fix. us-east-1 regions now resolved Aug 19, 02:50:39 GMT+0 - Monitoring - A fix has been implemented for ap-southeast-2 and released Aug 19, 02:39:22 GMT+0 - Investigating - We are currently investigating this incident. Aug 19, 02:52:30 GMT+0 - Resolved - We just resolved the issue!