DocEvent incident

Issues connecting, auto disconnecting (us-east-1, ap-southeast-2)

Minor Resolved View vendor source →

DocEvent experienced a minor incident on August 19, 2021, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2021, 02:39 AM UTC
Resolved
Aug 19, 2021, 02:52 AM UTC
Duration
13m
Detected by Pingoru
Aug 19, 2021, 02:39 AM UTC

Update timeline

  1. investigating Aug 19, 2021, 02:39 AM UTC

    We are currently investigating this incident..

  2. identified Aug 19, 2021, 02:43 AM UTC

    It appears as if a recent patch caused us-east-1 and ap-southeast-2 regions to randomly disconnect users. We have identified the issue and are rolling out a fix. us-east-1 regions now resolved.

  3. monitoring Aug 19, 2021, 02:50 AM UTC

    A fix has been implemented for ap-southeast-2 and released.

  4. resolved Aug 19, 2021, 02:52 AM UTC

    We just resolved the issue!.