DocEvent incident

Issue in authentication which is affecting all regions

Minor Resolved View vendor source →

DocEvent experienced a minor incident on May 10, 2024, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 02:25 PM UTC
Resolved
May 10, 2024, 03:32 PM UTC
Duration
1h 7m
Detected by Pingoru
May 10, 2024, 02:25 PM UTC

Update timeline

  1. investigating May 10, 2024, 02:25 PM UTC

    We are currently investigating this incident..

  2. identified May 10, 2024, 02:43 PM UTC

    We have identified the issue and are upgrading some clusters to manage database load.

  3. identified May 10, 2024, 02:50 PM UTC

    We are continuing to work on a fix for this incident..

  4. identified May 10, 2024, 03:12 PM UTC

    The fix to upgrade the deployment is currently in progress..

  5. monitoring May 10, 2024, 03:17 PM UTC

    We implemented a fix and are currently monitoring the result..

  6. resolved May 10, 2024, 03:32 PM UTC

    This incident has been resolved..