DocEvent incident

Issue with downloads for all services except for S3

Minor Resolved View vendor source →

DocEvent experienced a minor incident on June 12, 2024, lasting 9h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 04:25 AM UTC
Resolved
Jun 12, 2024, 02:00 PM UTC
Duration
9h 35m
Detected by Pingoru
Jun 12, 2024, 04:25 AM UTC

Update timeline

  1. identified Jun 12, 2024, 04:25 AM UTC

    An update was released to a canary deployment to initially us-east-1 region, then ap-southeast-2 and eu-west-1, this caused errors to occur occasionally for GET requests for all services except for S3. This deployment was later rolled out wider within all regions, as the deployment rolled out more errors were found with GET requests. This release has now been rolled back and has since been resolved. The root cause of the issue in the deployment has since been found. This incident has been resolved..

  2. resolved Jun 12, 2024, 02:00 PM UTC

    This incident has been resolved..