DNSimple incident

Investigating website and API service high error rates

Major Resolved View vendor source →

DNSimple experienced a major incident on April 30, 2025 affecting Website and API and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 08:18 AM UTC
Resolved
Apr 30, 2025, 09:53 AM UTC
Duration
1h 34m
Detected by Pingoru
Apr 30, 2025, 08:18 AM UTC

Affected components

WebsiteAPIZone deployment

Update timeline

  1. investigating Apr 30, 2025, 08:18 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 30, 2025, 08:19 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 30, 2025, 08:32 AM UTC

    We are continuing to investigate this issue.

  4. identified Apr 30, 2025, 08:32 AM UTC

    The team is applying a change to mitigate the issue that's causing the errors

  5. identified Apr 30, 2025, 08:49 AM UTC

    The underlying issue has been addressed and the API requests are processed correctly.

  6. monitoring Apr 30, 2025, 08:54 AM UTC

    The issue has been addressed and we are monitoring at this stage.

  7. resolved Apr 30, 2025, 09:53 AM UTC

    This incident has been resolved.