DNSFilter Outage History

Our engineering team is currently investigating an issue that is causing DNS resolution to be Intermittent and is currently working with our partners to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

We are continuing to investigate this issue.

We are currently investigating an issue impacting customers who have added local domains to their Local Domain List that are also publicly accessible. In these cases, users may experience problems when connecting to VPNs or other services, resulting in the Unknown Block Page being displayed. Our team is actively working to identify a permanent resolution. Further updates will be posted here as they become available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue in the DNSFilter UI that is preventing manual customers from seeing Roaming Client.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

Our engineering team is currently investigating an issue that is causing DNS resolution to be down and is currently working to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

We are currently investigating reports of delays affecting the processing of Query Log reporting. We understand the importance of timely access to this information and are working diligently to identify the root cause and restore normal processing speeds. During this time, query log reporting visibility may be affected. We do not anticipate any data loss. This issue is isolated to Query Log reporting; other platform functions are not impacted.

We understand the recent DNS resolution disruptions may have caused inconvenience, and we sincerely apologize for any impact this has had on your operations. Please know maintaining a reliable service is a top priority for us, and we are actively working to resolve these issues as quickly as possible. On March 30th, 2025, starting at 18:10 UTC, our systems detected traffic intended for our service via DNS2 was unexpectedly being routed to our servers handling traffic over DNS1. While we are currently investigating the cause of this misrouting, we want to assure you that we are not observing any increase in latency at this time. Our team is engaged to examine this issue and implement a solution. We recognize the importance of keeping you informed and will provide further updates as soon as they are available. Thank you for your patience and understanding as we work diligently to restore optimal service.

Date of Incident: Mar 25, 2025 Time: 2PM UTC Affected Systems/Services: MFA Incident Priority Level: Medium Description: We are currently investigating reports of users being prompted to re-setup their Multi-Factor Authentication (MFA) in order to access the dashboard. This is not intended behavior, and we understand the inconvenience it causes. Impact: Users may be unable to access the dashboard without re-setting up their MFA. This issue affects users utilizing MFA for login. There are no impacts to security policies. Current Status: Our engineering team is actively investigating the root cause of this unexpected MFA re-setup request. We are working to identify and implement a solution as quickly as possible. We are monitoring system logs and authentication services.

Affected Systems/Services: Dashboard/API Incident Priority Level: Medium Summary: This announcement is to inform you that we are currently investigating delayed API responses on the Dashboard and API that began at 12:17 UTC on March 24, 2025. There is no impact on Anycast nodes and DNS resolutions. We have stabilized the system and we are monitoring the situation. We understand the potential impact this may have and are working diligently to identify and resolve the delays as quickly as possible. We will provide further updates on our progress as they become available Thank you for your patience and understanding.

We want to inform you about a current situation that may affect your service experience. DNSFilter services are 100% available, however, one of our Internet Exchange (IX) providers in the DC region is experiencing an outage. As a result, some network traffic is being rerouted through our servers in Chicago and NYC. This unexpected shift in traffic may lead to an increase in latency as these servers handle the additional load. Please know that our technical teams are working diligently with the IX provider to resolve the issue as quickly as possible. We are committed to maintaining the performance and reliability of our network services and will keep you updated as we work through this challenge. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. Thank you for trusting us with your service needs.

We are continuing to investigate this issue.

Our engineering team is currently investigating an issue which is causing the DNSFilter dashboard to timeout for users who are using MFA. Updated status will be provided as soon as possible. DNS filtering is operating normally.

We are continuing to investigate this issue.