DNSFilter incident

Whitelabel Roaming Clients Unable to Connect to API

DNSFilter experienced a minor incident on October 27, 2023 affecting API, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started: Oct 27, 2023, 05:07 PM UTC
Resolved: Oct 27, 2023, 06:24 PM UTC
Duration: 1h 16m
Detected by Pingoru: Oct 27, 2023, 05:07 PM UTC

Affected components

API

Update timeline

investigating Oct 27, 2023, 05:07 PM UTC

We are currently investigating an issue where some Whitelabel Roaming Clients are having issues connecting to API. DNSFilter engineering teams are working to implement a fix at this time. Updated status to follow.
monitoring Oct 27, 2023, 05:16 PM UTC

A fix has been implemented and we are now seeing Whitelabel Roaming Clients are now able to Connect to the API. We are currently monitoring the results to ensure services remain stable. If you require further assistance please reach out to us at [email protected]
resolved Oct 27, 2023, 06:24 PM UTC

This incident has been resolved. If you require further assistance please reach out to us at [email protected]